About the role
Lead a multilingual customer operations team serving clients across Europe from Porto.
Lead a multilingual customer operations team serving clients across Europe from Porto. This role is based on site in Porto, Portugal. The successful candidate will join the administration team and work closely with senior stakeholders.
Responsibilities
- Lead and coach a team of customer agents
- Manage service levels and quality
- Handle escalations and complex cases
- Improve processes and knowledge bases
Requirements
- 3+ years in customer operations, including team leadership
- Fluent English plus French, German or Spanish
- Experience with CRM and ticketing tools