Last updated: 5 October 2026
1. Cancelling before work starts
You can cancel a career service order at any time before work begins and receive a full refund. Work begins when your writer or consultant starts on your order, which is usually after you have sent us your current CV and questionnaire. We will tell you when work has started.
2. Cancelling after work has started
If you cancel after work has started but before your first draft is delivered, you will receive a partial refund as described in our Refund Policy. Once your first draft has been delivered, the order cannot be cancelled for a refund, but you can still use your included revisions.
3. Consultations
- You can reschedule or cancel a consultation free of charge with at least 24 hours’ notice.
- With less than 24 hours’ notice, we will offer one alternative time where possible. Repeated late cancellations may be treated as a completed session.
- If you do not attend a booked consultation without notice, the session is treated as completed.
- If we need to cancel a consultation, we will offer a new time or a full refund for that session.
4. Orders awaiting your information
If we cannot start your order because we are waiting for information from you, we will remind you by email. If we have not heard from you within 60 days of payment, we may close the order and refund the amount paid.
5. Cancellations by Crownbridge
We may cancel an order if we are unable to provide the service, or if a request would require us to include information you have told us is untrue. In these cases you will receive a full refund.
6. How to cancel
Contact us at support@crownbridgeglobalrecruitment.com with your order reference. Your cancellation is effective from the time we receive your message.