About the role
Lead a service-desk team supporting international users from Košice.
Lead a service-desk team supporting international users from Košice. This is a hybrid role based in Košice, Slovakia. The successful candidate will join the technology team and work closely with senior stakeholders.
Responsibilities
- Lead and develop a team of support engineers
- Manage incidents, requests and SLAs
- Improve processes and the knowledge base
- Coordinate with infrastructure teams
Requirements
- 4+ years in IT support, including team leadership
- Knowledge of ITIL
- Windows and Microsoft 365 administration